Terms of service

1. Introduction

Welcome to Nibbana. These Terms of Service ("Terms") govern your use of our services and website. By using our services, you agree to these Terms. Please read them carefully.

2. Services

Nibbana Janitorial Services provides a variety of janitorial and cleaning services. Detailed descriptions of our services are available on our website or can be provided upon request.

3. Booking and Scheduling

• Requesting Services: Services can be booked through our website, by phone, or via email.
• Confirmation: Once a service request is received, we will confirm the booking via email or phone.
• Rescheduling and Cancellations: Clients must notify us at least 24 hours in advance to reschedule or cancel a service. Failure to provide sufficient notice may result in a cancellation fee.

4. Pricing and Payment

• Pricing: Prices for our services are listed on our website or provided in a quote. All prices are subject to change.
• Payment Terms: Payment is due upon completion of the service unless other arrangements have been made in advance. We accept various forms of payment, including credit cards, bank transfers, and checks.
• Late Payments: Late payments may incur additional fees.

5. Client Responsibilities

• Access: Clients must provide access to the premises at the scheduled time. Failure to do so may result in additional charges.
• Environment: Clients should ensure the premises are safe for our staff to perform the services. This includes securing valuables and ensuring any pets are managed appropriately.

6. Nibbana Responsibilities

• Quality Assurance: We are committed to providing high-quality services. If you are not satisfied with our services, please contact us within 24 hours to address any issues.
• Staff: Our staff are trained professionals. We conduct background checks and ensure all staff members adhere to our standards of conduct.

7. Liability and Damages

• Insurance: We carry liability insurance to cover any damages that may occur during the provision of our services.
• Limitations: Nibbana Janitorial Services is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Termination

Either party may terminate the service agreement with written notice. Clients must provide at least 24 hours' notice to cancel any scheduled service to avoid cancellation fees.

10. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute may be submitted to mediation or arbitration.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms.