Refund policy

1. Service Satisfaction Guarantee

At Nibbana, we strive to provide exceptional janitorial services and class products to ensure our clients are completely satisfied. If you are not satisfied with the service provided, please contact us within 24 hours of the service date so we can address your concerns promptly.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

• If you receive the wrong product and the package is not opened.
• The client contacted Nibbana within 24 hours of the service/delivery completion to report the issue.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Notify us within 24 hours of the service completion by emailing info@nibbana.com or calling 604 520 6751.
2. Provide Details: Include your name, service date, and a detailed description of the issue.
3. Allow Inspection: Allow our quality assurance team to inspect if necessary.

4. Refund Process

Once a refund request is received, we will:

1. Review the Request: Assess the details provided and, if necessary, arrange an inspection within 48 hours.
2. Offer a Solution: Depending on the issue, we may offer to re-perform the service or resend the items at no additional cost or provide a partial or full refund.
3. Issue the Refund: If a refund is deemed appropriate, it will be processed within 7-10 business days to the original payment method.

5. Exceptions

Refunds will not be provided if:

• The client fails to report the issue within 24 hours of service completion.
• The issue arises from circumstances beyond our control, such as client-provided materials or instructions.
• The client refuses the opportunity for a re-service when offered.

6. Changes to the Policy

Nibbana reserves the right to amend this return and refund policy at any time. Changes will be posted on our website and will become effective immediately upon posting.